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Sonney书架♥广告·管理
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【客户体验】法则30:不在细节上打折扣
Jun 5, 2019
06/19
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Sonney
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Sonney书架微信公众号:Sonney3168------------------------------------维珍公司的创始人、英国企业家理查德·布兰森曾这样写道:“差强人意的服务与卓越的服务之间的唯一区别,就在于对细节的关注。”这句话用在客户服务上,真是一针见血。在关注细节方面,能像速递业巨头联邦快递一样一丝不苟的公司屈指可数。联邦快递在220个国家和地区拥有30万名员工,但即便如此,公司每天..
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