1 00:00:01,15 --> 00:00:05,63 Next we will turn to our public works department. I know we have 2 00:00:05,64 --> 00:00:11,88 a very happy street superintendent these days because we don't have much snow. I 3 00:00:11,89 --> 00:00:16,22 hope I'm not jinxing that but. We have had 4 00:00:16,23 --> 00:00:22,28 a very rough light in December which has led to significant cost savings we've also 5 00:00:22,29 --> 00:00:22,39 had 6 00:00:22,40 --> 00:00:28,82 a late January so that has really helped. The city financially into with us today 7 00:00:28,83 --> 00:00:35,63 is our street Superintendent Mark Stockman with him also is Tim Oldham and our 8 00:00:35,64 --> 00:00:41,20 water superintendent Good morning Jim good morning Julia in mourning. Speaking of 9 00:00:41,21 --> 00:00:42,30 snow just 10 00:00:42,31 --> 00:00:47,16 a little bit of data on our winner this year as compared to last year at this time 11 00:00:47,17 --> 00:00:51,15 last year we had already recorded forty four plus inches of snow this year we've 12 00:00:51,16 --> 00:00:57,32 had fourteen inches and we've spent approximately eight hundred thousand this year 13 00:00:57,33 --> 00:01:00,97 as compared to over a million and a half last year so it has made 14 00:01:00,98 --> 00:01:04,56 a huge impact on our operation as well as our budget it's 15 00:01:04,57 --> 00:01:11,30 a great first slide here is our scorecard and we have areas of exception again 16 00:01:11,34 --> 00:01:18,20 in in the forestry area which is timely because we are now moving from 17 00:01:18,36 --> 00:01:22,68 in-house tree sweeping to outsource street sweeping So those numbers will start to 18 00:01:22,69 --> 00:01:26,59 come around within the next two to three months as we had these folks into the 19 00:01:26,60 --> 00:01:28,63 forestry area there will be 20 00:01:28,64 --> 00:01:33,49 a learning curve and much training for these folks so our goal is to have them up 21 00:01:33,50 --> 00:01:37,59 to speed completely by the end of the year so that these exceptions are not as 22 00:01:37,60 --> 00:01:43,52 apparent at that time. Traffic Operations again seems to be running along smoothly 23 00:01:43,81 --> 00:01:50,31 no exceptions in that area graffiti removal is obviously not an active function at 24 00:01:50,32 --> 00:01:54,79 this time of the year although we are seeing some reduction in in the graffiti. 25 00:01:56,45 --> 00:02:02,42 During this December January time period this year versus last year. And it was one 26 00:02:02,43 --> 00:02:06,22 of our concerns that possibly the mild weather might cause 27 00:02:06,23 --> 00:02:10,81 a spike in graffiti because people would be out playing their little games with so 28 00:02:10,82 --> 00:02:14,97 far this this one has actually been Dahlan as opposed so it's kind of calmed her 29 00:02:14,98 --> 00:02:17,72 fears for that. Today is 30 00:02:17,73 --> 00:02:21,68 a pretty exciting day for me and it doesn't I don't get very excited very often but 31 00:02:22,20 --> 00:02:28,21 specially when you talk about possible patching but we've we've come in that area 32 00:02:28,22 --> 00:02:33,70 in the past four years and the first slide that you're looking at here is our trend 33 00:02:33,71 --> 00:02:38,63 graph for action for possible total possible requests for patching now on that 34 00:02:38,64 --> 00:02:43,68 slide during two thousand and eleven you'll see two spikes one in the early months 35 00:02:43,72 --> 00:02:50,26 this past year and then one in December and then again it's higher in January the 36 00:02:50,27 --> 00:02:56,39 difference between those two spikes is all of those requests that were taken in the 37 00:02:56,40 --> 00:03:00,37 early port period of year were all Genesis and generated requests they were all 38 00:03:00,38 --> 00:03:07,07 external people called us and we responded you know accordingly in December we 39 00:03:07,08 --> 00:03:11,55 actually had five hundred forty seven Total requests for server requests for 40 00:03:11,56 --> 00:03:16,85 service of that five hundred forty seven only seventeen of those came from external 41 00:03:16,86 --> 00:03:22,06 sources the remaining requests were generated by our own crews per proactively 42 00:03:22,07 --> 00:03:26,36 patrolling and going out and finding the holes patching them before the citizens 43 00:03:26,37 --> 00:03:31,63 had time to react so we're kind of in the driver's seat right now on that January 44 00:03:31,64 --> 00:03:36,90 was very similar or excuse me. The figures I gave you were January December was 45 00:03:36,91 --> 00:03:41,48 very similar in that we had four hundred forty four total requests which only forty 46 00:03:41,49 --> 00:03:47,53 nine were citizen Gen citizen generated so. We're we've made great strides in this 47 00:03:47,57 --> 00:03:52,63 and it's due part and parcel to hard work on the part of our field crews but it 48 00:03:52,64 --> 00:03:56,06 also has much to do with with our aggressive C.I. P. 49 00:03:56,07 --> 00:04:01,37 Program so all of this hard work by both groups and being good stewards of our 50 00:04:01,38 --> 00:04:05,59 taxpayers' money is really starting to show its colors Now that's 51 00:04:05,60 --> 00:04:10,23 a great mark one it's interesting because when you look at the January of January 52 00:04:10,24 --> 00:04:16,30 numbers the service requests are fairly similar but you're saying this year they're 53 00:04:16,31 --> 00:04:21,14 driven primarily internally by by our own folks ninety percent at this time are 54 00:04:21,15 --> 00:04:26,62 being driven or more by our own personnel going out they patch 55 00:04:26,63 --> 00:04:28,94 a hole they document the location we generate 56 00:04:28,95 --> 00:04:32,70 a request and then it's immediately closed out because the work has been done what 57 00:04:32,71 --> 00:04:37,75 we do have that way we do have accurate data on where we're patching pot holes and 58 00:04:37,76 --> 00:04:41,84 how many holes we're actually still filling they're still there but we're we're 59 00:04:41,85 --> 00:04:46,60 finding them before everybody else does and at this point you know Mark we've been 60 00:04:46,61 --> 00:04:51,60 looking at some maps that are tracking here your pothole requests and your work and 61 00:04:51,61 --> 00:04:55,36 then also our C A P It would be nice if maybe in the next month or so we could 62 00:04:55,37 --> 00:04:59,51 start to look at those again to see the change over the last few years because 63 00:04:59,52 --> 00:05:02,70 there's a noticeable improvement when you look at it visually on 64 00:05:02,71 --> 00:05:07,18 a map you can see that difference so maybe we can talk about that later to how to 65 00:05:07,19 --> 00:05:10,80 put that map together we could certainly work that into 66 00:05:11,11 --> 00:05:15,23 a follow up or you know presentation for next month I'm sure that that wouldn't 67 00:05:15,24 --> 00:05:19,84 take too long put together because of the layers I believe already exist Yeah they 68 00:05:19,85 --> 00:05:26,70 do and I think I actually already started on some of that work in our next slide is 69 00:05:26,74 --> 00:05:31,04 actually a number of potholes we've passed on a month by month basis we set 70 00:05:31,05 --> 00:05:34,55 a benchmark of about eight eighty five hundred potholes per month and that's. Based 71 00:05:34,56 --> 00:05:35,23 on a on 72 00:05:35,24 --> 00:05:39,65 a monthly average it fluctuates at various times of the year depending on how many 73 00:05:39,66 --> 00:05:42,67 people we have involved in pothole patching and what our weather conditions are 74 00:05:42,68 --> 00:05:47,35 doing and again that spike that you see in December was was employee generated it 75 00:05:47,36 --> 00:05:53,98 was not citizen generated so it just shows that that once again that we're starting 76 00:05:53,99 --> 00:06:00,38 to get ahead of the game here. And in terms of requests and numbers of potholes 77 00:06:00,39 --> 00:06:06,73 that we're patching next slide our time to close is the number of days it takes us 78 00:06:06,74 --> 00:06:09,11 to coast battles and you can see there was 79 00:06:09,12 --> 00:06:13,23 a large spike that corresponded to the possible requests slide from 80 00:06:13,24 --> 00:06:20,11 a few moments ago during the month of March and April and where we actually spiked 81 00:06:20,12 --> 00:06:25,12 up to about eleven days in terms of how long it takes us to close an individual 82 00:06:25,13 --> 00:06:31,02 pothole request we're currently down to under one day. To close on pothole requests 83 00:06:31,03 --> 00:06:32,32 I believe it's about eight tenth's of 84 00:06:32,33 --> 00:06:39,01 a day if you want to be precise the next slide is something new for this year we've 85 00:06:39,02 --> 00:06:44,75 tracked it informally in the past but we're starting to trend our open requests at 86 00:06:44,76 --> 00:06:49,41 this time and currently as of the first of February we only had twenty one open 87 00:06:49,42 --> 00:06:53,85 requests for Pottle patching as opposed to the six hundred plus requests we had 88 00:06:53,86 --> 00:07:00,55 open back in the early part of last year next slide basically just our now Asus 89 00:07:00,56 --> 00:07:06,15 of what we're seeing in terms of pothole patching and where we're at the C.I. P. 90 00:07:06,16 --> 00:07:09,99 Program in our possible patching is actually making 91 00:07:10,39 --> 00:07:15,38 a huge impact on number of possible requests citizen generated requests requests 92 00:07:15,39 --> 00:07:21,01 are way down ninety seven percent of January requests were employee initiated as 93 00:07:21,02 --> 00:07:27,48 opposed to citizens calling in. Twenty again twenty unresolved pothole requests as 94 00:07:27,49 --> 00:07:34,31 of February first and we do anticipate some spike in pothole requests in 95 00:07:34,32 --> 00:07:35,92 March and April this year that's kind of 96 00:07:35,93 --> 00:07:40,83 a seasonal thing much like the snow that comes in December January February we get 97 00:07:40,84 --> 00:07:43,38 potholes in March and April so we are expecting 98 00:07:43,39 --> 00:07:48,02 a spike However it should not be nearly to the degree that we've seen in the past 99 00:07:49,74 --> 00:07:55,51 Mark I can tell you this is the good if they've ever seen you. I've been in the 100 00:07:55,52 --> 00:07:59,34 department for twenty three years and I have to say that we've never been in this 101 00:07:59,35 --> 00:08:03,56 position in the past and I say this is about as exciting as it gets for me right. 102 00:08:05,38 --> 00:08:09,92 Side where now by the way just for those who'd who happen to be traveling in their 103 00:08:09,93 --> 00:08:16,17 neighborhoods or through arterial corridor or saw going to work what what is the 104 00:08:16,18 --> 00:08:21,79 pothole number for them to call our website should citizens want to report potholes 105 00:08:22,49 --> 00:08:27,97 they can call our pothole hotline number it nine eight seven five seven three one 106 00:08:27,98 --> 00:08:31,65 And of course That's area code eight one five there they can also log on to the 107 00:08:31,66 --> 00:08:34,47 city website and input 108 00:08:34,48 --> 00:08:41,05 a pottle request through that venue as well very good next slide once again 109 00:08:41,14 --> 00:08:46,66 reduced number of possible requests we're becoming more proactive. This year 110 00:08:46,67 --> 00:08:50,42 although this wasn't exactly in my control we've only had eight snow operations 111 00:08:50,43 --> 00:08:54,91 this year with only two major operations in that group where we actually had to go 112 00:08:54,92 --> 00:08:58,76 plowing residential So last year we had fifteen for the same time period and we 113 00:08:58,77 --> 00:09:04,37 plowed eight times. The outsourcing astri sweeping will allow us to put additional 114 00:09:04,38 --> 00:09:10,49 resources into the forestry section which is by our dashboard alone is an area of 115 00:09:10,50 --> 00:09:15,18 great need for us at this time other things that we've accomplished remodel of the 116 00:09:15,19 --> 00:09:19,11 payments on earth the nine one one office and the completion of the Wellness Center 117 00:09:19,12 --> 00:09:24,73 at the city yards which officially opened I believe this past Monday. Areas for 118 00:09:24,74 --> 00:09:28,15 improvement. Primarily in forestry we want to do 119 00:09:28,16 --> 00:09:31,16 a little better job over there with the additional folks who want to be able make 120 00:09:31,17 --> 00:09:35,84 sure we're using our resources to our greatest advantage we want to accomplish 121 00:09:36,04 --> 00:09:41,58 a higher level of tree pruning and inject additional ash trees this year to the top 122 00:09:41,59 --> 00:09:46,57 of about five hundred as opposed to what the hundred that we did last year. Tree 123 00:09:46,58 --> 00:09:49,75 planting will be ongoing this year we're trying to work towards at least 124 00:09:49,76 --> 00:09:53,26 a one for one replacement we're a ways away from that yet but it is 125 00:09:53,27 --> 00:09:56,27 a goal that we're looking forward to meeting. 126 00:09:59,83 --> 00:10:01,84 Replacement of street light poles damage as 127 00:10:01,85 --> 00:10:07,04 a result of killer accidents some of that has been slowed Forest Reserve recently 128 00:10:07,05 --> 00:10:07,52 just due to 129 00:10:07,53 --> 00:10:12,77 a being able to acquire the materials to replace the poles with regard to the 130 00:10:12,78 --> 00:10:17,28 forestry program I know one initiative that we took believe two years ago was to 131 00:10:17,29 --> 00:10:22,63 automate and map all of our trees in the very various species to really help us 132 00:10:22,64 --> 00:10:28,02 when we're planning both capital improvements as well as tree planting efforts how 133 00:10:28,03 --> 00:10:33,68 is that is that fully integrated now in terms of the software as 134 00:10:33,69 --> 00:10:40,01 a eighty percent tree and Tory itself is complete and we've taking taking the 135 00:10:40,72 --> 00:10:45,79 layers and. All of the data from the company that performed this in 136 00:10:45,80 --> 00:10:50,89 a Tory force and integrated into our own mapping system so that we we do not have 137 00:10:50,90 --> 00:10:51,84 to rely on paying 138 00:10:51,85 --> 00:10:57,20 a fee to this company in the future for the use of their software so. We currently 139 00:10:57,21 --> 00:11:01,27 show about fifty five thousand trees on the inventory which about eight thousand or 140 00:11:01,28 --> 00:11:07,84 ash trees they very much Mark and tell your folks keep up the great work thank you 141 00:11:07,86 --> 00:11:14,00 Jim Thank you Julia attempt. I'm Tim Holden the water superintendent for the city 142 00:11:14,01 --> 00:11:17,92 Iraq for I'd like to report on the wire divisions performance for the month of 143 00:11:17,93 --> 00:11:24,66 January the slide shows the performance broken down by our different operating 144 00:11:24,67 --> 00:11:31,67 sections in the distribution group we met all of our goals except for the flushing 145 00:11:32,04 --> 00:11:33,06 I'd like to explain that 146 00:11:33,07 --> 00:11:38,22 a little bit are twenty miles Avar is our average monthly based on three hundred 147 00:11:38,23 --> 00:11:43,00 sixty for the year of course we don't expect to flush that much during the winter 148 00:11:43,01 --> 00:11:48,22 months and flush much more than that during the summer so actually that six is 149 00:11:48,26 --> 00:11:52,61 a pretty good number for what we're used to for January because of the warmer 150 00:11:52,62 --> 00:11:56,70 weather we were able to get our flushing crew out and do some flushing and some of 151 00:11:56,71 --> 00:12:02,62 the areas that we usually have problems the warmer weather also had 152 00:12:02,66 --> 00:12:07,43 a positive impact in that we only had eight water main breaks during the month of 153 00:12:07,44 --> 00:12:14,36 January compared to twenty eight last year this time so our extra time and 154 00:12:14,37 --> 00:12:19,24 resources of course are less overtime was paid out because of that and then having 155 00:12:19,25 --> 00:12:23,24 the availabilities work on other things like repairing valves we actually repaired 156 00:12:23,25 --> 00:12:28,52 twenty eight valves in the month of January so. Moving our resources to other areas 157 00:12:28,53 --> 00:12:33,91 when we don't have main breaks with regard to Customer Service course having 158 00:12:34,12 --> 00:12:37,73 identifying problems with our meters and repairing those within thirty days which 159 00:12:37,74 --> 00:12:42,35 is our meter reading cycle is very important our average is about fourteen we're 160 00:12:42,36 --> 00:12:48,26 getting good customer response in that when customer call calls us and ask us to 161 00:12:48,27 --> 00:12:53,45 come to site to their site for a visit we can usually do that within a half 162 00:12:53,46 --> 00:12:57,06 a day because the Morning we're out there in the afternoon call in the afternoon 163 00:12:57,07 --> 00:13:01,46 we're out there in the Morning Call centers are doing very well still ten second 164 00:13:01,47 --> 00:13:06,12 pick up when you when you call us and also would like to report that as of 165 00:13:06,13 --> 00:13:09,85 yesterday all the cubicles have been moved out of the call center of the wire 166 00:13:09,86 --> 00:13:15,47 division and moved down. City Hall for the new Kunz solid dated customer call 167 00:13:15,48 --> 00:13:20,50 center we're looking to use that space that's left now as 168 00:13:20,51 --> 00:13:26,04 a training center for the water division one of the things that we would like in 169 00:13:26,05 --> 00:13:32,38 our vision for the water division is to be the center of water industry training in 170 00:13:32,39 --> 00:13:35,13 northern Illinois we see that as as 171 00:13:35,14 --> 00:13:40,58 a need for our other water utilities in this area and we want to pick pick up that 172 00:13:40,59 --> 00:13:42,33 slack in fact we have 173 00:13:42,37 --> 00:13:48,00 a couple of. Training already scheduled for this summer. 174 00:13:49,41 --> 00:13:53,79 With regard to our production group we've met all of our goals and one thing in 175 00:13:53,80 --> 00:13:57,84 particular is that pressure excursions at fifty seven number versus two hundred 176 00:13:58,63 --> 00:14:04,41 that's very good and even better when you compared to prior to our improvements 177 00:14:04,42 --> 00:14:08,84 program our water system improvement program when the past we would run six hundred 178 00:14:08,85 --> 00:14:14,67 to eight hundred pressure excursions and this relates to changes in pressure that 179 00:14:14,68 --> 00:14:18,29 our customers would realize so not being able to take 180 00:14:18,30 --> 00:14:24,88 a shower when the. Washes going something like that these excursions have been 181 00:14:25,17 --> 00:14:25,67 down to 182 00:14:25,68 --> 00:14:32,24 a minimum at this point. Also there's zero number of water quality complaints had 183 00:14:32,25 --> 00:14:37,63 to double check that and yes it was zero zero Yeah it was it actually was 184 00:14:37,64 --> 00:14:44,58 a row. That were attributable to the water quality coming into the 185 00:14:44,59 --> 00:14:50,66 home now there were seven complaints but all those were traced back to internal 186 00:14:50,67 --> 00:14:56,45 plumbing in other words responsibility of the homeowner things like the hot water 187 00:14:56,46 --> 00:15:03,28 heater or the water softener going bad we get those calls but we do not track 188 00:15:03,29 --> 00:15:09,54 those because they're not under our control and lastly on the financial performance 189 00:15:10,16 --> 00:15:15,93 a seven percent. Barr anticipated revenue again due to low pumping 190 00:15:16,79 --> 00:15:20,27 that we would have expected in January also 191 00:15:20,31 --> 00:15:24,90 a number of water connections now that we have large mine all hooked up and that 192 00:15:24,91 --> 00:15:30,38 we're seeing less number of water connections. If I could Tim can we talk 193 00:15:30,39 --> 00:15:34,36 a little bit about the customer service center that is going to combine your 194 00:15:34,37 --> 00:15:39,19 current customer service folks with our finance department some of our finance 195 00:15:39,20 --> 00:15:43,60 department employees and right now they're all busy learning new software Secor act 196 00:15:43,64 --> 00:15:47,13 that's correct retraining phrase that's correct you've got some people camped out 197 00:15:47,14 --> 00:15:52,57 on tables Yeah they all their desk equipment is gone and we're looking excited 198 00:15:52,95 --> 00:15:54,44 we're excited and looking forward to 199 00:15:54,45 --> 00:15:57,68 a week from Tuesday when that will open up and right have 200 00:15:57,69 --> 00:16:03,42 a consolidated customer service center in the first floor of City Hall Exactly and 201 00:16:03,42 --> 00:16:09,70 . So this is may recall the baker tele reports that looked at efficiencies in our 202 00:16:09,71 --> 00:16:12,12 government in our processes and as 203 00:16:12,13 --> 00:16:16,95 a result of that we're combining several of the related processes and bringing them 204 00:16:16,96 --> 00:16:23,22 to one centralized location at city hall and we really are excited about the 205 00:16:23,27 --> 00:16:28,91 impact improving customer service for our water customers and also the customers 206 00:16:29,39 --> 00:16:30,14 for your team has done 207 00:16:30,15 --> 00:16:34,11 a nice job on that as has the finance department team so we want to thank everybody 208 00:16:34,25 --> 00:16:39,60 absolutely that those types of us are as consolidations are never easy and 209 00:16:40,20 --> 00:16:46,59 everybody work together very hard to make it happen. With regard to my report today 210 00:16:46,68 --> 00:16:47,44 I'd like to talk 211 00:16:47,45 --> 00:16:51,28 a little bit about the status of our water and water system improvement project 212 00:16:51,63 --> 00:16:55,41 were substantially complete with the project with ninety seven percent of the 213 00:16:55,42 --> 00:16:59,00 infrastructure built and in operation we have 214 00:16:59,01 --> 00:17:03,94 a couple more water treatment plants to go there actually have operated permits and 215 00:17:03,95 --> 00:17:06,17 they're producing water but we're going through 216 00:17:06,18 --> 00:17:12,34 a shakedown period right now and first this summer we'll have the final open house 217 00:17:12,66 --> 00:17:18,44 for the project and conclude the project the project came in on budget we have 218 00:17:18,45 --> 00:17:23,17 committed seventy four point seven million dollars and the three hundred thousand 219 00:17:23,18 --> 00:17:28,01 is in reserve for unexpected and some operational contracts that will do with our 220 00:17:28,02 --> 00:17:34,46 consultants but we have come in under budget actually when you take into account 221 00:17:34,47 --> 00:17:39,03 that with five million dollars of that money was grant money so we actually spent. 222 00:17:40,20 --> 00:17:43,49 Or financed seventy million dollars for 223 00:17:43,50 --> 00:17:49,42 a seventy five million dollars project in terms of what's been accomplished. The 224 00:17:49,43 --> 00:17:54,73 map on the next slide shows all of the facilities and you see that is distributed 225 00:17:54,74 --> 00:17:59,27 throughout the city that have been completed with three remaining Actually that 226 00:17:59,28 --> 00:18:05,02 should be two that the northernmost Red Dot should actually be green So overall 227 00:18:05,06 --> 00:18:11,22 across the city we've had improvements in our water system the next slide shows. 228 00:18:12,70 --> 00:18:18,49 The results and what it means to our water customers we've reduced iron manganese 229 00:18:18,50 --> 00:18:22,60 in the system now you have to understand that the groundwater that we pump out of 230 00:18:22,61 --> 00:18:29,25 the ground has certain naturally occurring minerals like iron and 231 00:18:29,26 --> 00:18:34,56 manganese and what we're doing is through our filtration plants we're removing that 232 00:18:34,57 --> 00:18:39,52 iron as much as six times on an annual basis that's 233 00:18:39,53 --> 00:18:43,71 a seventy five percent reduction in the iron manganese in our system and so our 234 00:18:43,72 --> 00:18:49,88 customers are getting clearer water and with regard to radium we're removing about 235 00:18:49,92 --> 00:18:56,29 eighty percent of the radium from our system and that will that helps me help us 236 00:18:56,30 --> 00:19:01,86 meet the drinking water standards for Radian making our water safe. The next slide 237 00:19:01,87 --> 00:19:07,45 shows that kind of that water quality complaint improvement that we've seen 238 00:19:07,76 --> 00:19:12,07 a reduction in sixty percent in the annual number of complaints so in two thousand 239 00:19:12,08 --> 00:19:15,19 and eleven we had sixty six complaints which is just 240 00:19:15,20 --> 00:19:21,52 a little over one complaint per thousand customers per year and that puts us in the 241 00:19:21,53 --> 00:19:26,77 upper ten percent compared with utilities nationwide so we can be very proud and I 242 00:19:26,78 --> 00:19:31,71 would like to express our thanks in the water division to the alderman to the 243 00:19:31,72 --> 00:19:38,15 administration to our citizens for supporting this very important improvement which 244 00:19:38,16 --> 00:19:44,09 we think will have impacts in our community for many many years to come so in 245 00:19:44,10 --> 00:19:48,41 summary our achievements in the water system improvement project it's 246 00:19:48,42 --> 00:19:52,73 a. Stanley complete we've come in on budget we've met all of our compliance 247 00:19:52,74 --> 00:19:54,99 criteria from the E.P.A. 248 00:19:55,38 --> 00:20:00,17 We've also improved water quality improve service pressure and reliability system 249 00:20:00,18 --> 00:20:06,12 over all the primary goals for the project and we've met each one of those in terms 250 00:20:06,13 --> 00:20:13,05 of areas for improvement these are really focused towards the operation of this 251 00:20:13,06 --> 00:20:19,56 new system and so the secondary wells that we caught with that we use to meet our 252 00:20:19,57 --> 00:20:25,00 peak demands in summer those are now our focus our primary wells where we've been 253 00:20:25,01 --> 00:20:31,37 working for the past five years supply ninety percent of our demand through the 254 00:20:31,38 --> 00:20:33,93 summer but that remaining ten percent in 255 00:20:33,94 --> 00:20:40,03 a hot summer is essential and so we turn our focus now on those using our normal 256 00:20:40,04 --> 00:20:46,07 operating funds to get those wells in good condition we continue to review our 257 00:20:46,08 --> 00:20:51,73 internal processes and we have some interim results from our master plan that will 258 00:20:51,74 --> 00:20:57,95 be sharing with you Jim and with others in terms of how we move forward with that 259 00:20:57,96 --> 00:21:03,94 information and lastly our skater system that is brand new we want to do an 260 00:21:03,95 --> 00:21:09,11 independent audit of that system to ensure that the integration with our with I.T. 261 00:21:09,92 --> 00:21:12,76 Is secure and and put us in 262 00:21:12,77 --> 00:21:16,99 a good position in terms of security moving forward now a skate a systems 263 00:21:17,00 --> 00:21:22,49 a supervisory control data system that controls the whiles Yes that's right it's 264 00:21:22,50 --> 00:21:27,17 a brand new system it's the information it's the system that sends the information 265 00:21:27,18 --> 00:21:31,68 from the wells back to our operating center so that we can operate the system very 266 00:21:31,69 --> 00:21:38,18 good now ten oneone on the sixty six complaints. Can you pinpoint 267 00:21:38,59 --> 00:21:43,47 Jordi of what those types of complaints are either by type or by geography 268 00:21:44,43 --> 00:21:50,48 obviously being in the top ten percent is is great for me told me standpoint but we 269 00:21:50,70 --> 00:21:54,19 certainly want to continue to drill down on that what are you saying there is 270 00:21:54,20 --> 00:22:00,02 a more pressure more water quality Those are water quality discolored water in 271 00:22:00,03 --> 00:22:06,24 particular many of those are related to contractors who 272 00:22:06,85 --> 00:22:11,07 open fire hydrants without our our knowledge we have 273 00:22:11,08 --> 00:22:15,31 a hydrant permitting process where anyone who comes into the city and wants to use 274 00:22:15,32 --> 00:22:18,25 a fire hydrant for any purpose has to have 275 00:22:18,26 --> 00:22:22,09 a permit but sometimes people don't understand that they come in they just turn on 276 00:22:22,10 --> 00:22:27,55 a fire hydrant when that happens if it stirs up the system and creates that 277 00:22:27,56 --> 00:22:34,45 discolored water. And in terms of geography we still most of our 278 00:22:34,46 --> 00:22:40,44 cars calls are still along the old pressure boundary and so that we hope that 279 00:22:40,45 --> 00:22:45,68 through the diligent flushing year after year that those areas will will get less 280 00:22:45,69 --> 00:22:50,97 and less as time goes on OK but he and the pressures on Bonnie you're referring 281 00:22:50,98 --> 00:22:52,98 that they were having a water quality issue not 282 00:22:52,99 --> 00:22:59,06 a pressure issue that's that's correct yes. Thank you very much both 283 00:22:59,75 --> 00:23:04,76 Mark and Tam and keep the snow up north Thank you.