tv Peggy Grande Discusses The President Will See You Now CSPAN March 19, 2017 3:00pm-4:31pm EDT
reagan student who leadership reunion. we are honored to have you here today we have students from the pilot summer 2013 in the audience, as 20142015, 2016. that is usually the case. i would like to open the event with the pledge of allegiance so please join me . i pledge allegiance to the flag of the united states of america into the republic for which it stands one nation under god indivisible with liberty and justice for all period also with the associate director here at the library. "atlas obscura" attending the reunion each year you
know this is the third we have brought you amazing speakers who have impressed us with their stock trial scene and changes of direction and old men success and they are in the audience j.. last year the normally celebrated reunion was marked with a touch of sadness as it fell two days after mrs. reagan's penal after closed and handling all other schedules posted a leadership reunion happen to be the only event allowed to go on that week. if you ask me i think someone was looking over us that day. in the effort to challenge ourselves for new opportunities to support the program alumni, today's event is a little different. for those of you who have ever wondered who was ronald
reagan? not how he changed the world but the man? oh waybill those other dimensions reading the book the president will see you now and the person he truly was the advice you to learn more about what it means to be a leader from someone to walk alongside this great man 10 years. please welcome our keynote speaker. [applause] >> thanks for having me here today what a pleasure a beautiful day at the reagan library truly a beautiful day i am grateful for all of you to take the time on a saturday that is pretty
remarkable. and also to a knowledge briefly that this is a very special week as one year ago today we made mrs. reagan to rest and also it was ronald and nancy reagan's anniversary march 4th, 1952 so it is a special week so i will show a lot of reflection over my time but with the book about itself from a few have written a book klaxon i see some hands. it is very much an extreme. starting with the ideas in your head magical characters
in an on-screen and ultimately it is an incredible process. as the executive assistant to the president to go behind the scenes in to put myself out there in a very visible wa i was an ordinary girl of been extraordinary man and i was very grateful to that actually tried to write myself out of my own story that we don't play our own story in my senior editor said peggy, not many people can relate to the president of the united states but everybody can relate to a peace of your story. so i think they can all relate to be young and green to step into a place that is
very foreign and then they can relate to that then all the sudden to realize you can have value as a valuable contributor than unfortunately we can figure out a way when life changes when things come at us how do we adjust course? , we have strength to go on and choose to live life joyfully when they tried to rob us of that? set to tell my story alongside the president to walk into his office with me and to see what it was like to travel with him and to relive all that i saw and witnessed working with him
through my lens you will all experienced meeting him for the very first time in person with the outpouring of affection and how people would respond to him. in with the humus portunities in quiet moments of refleion and observation. also with the devastating news of alzheimer's is announced to the world to be part of sharing that are breaking news with the nation and even share in a heartbreaking moment when i had to say my final goodbye to. so in my experiences you
will discover even with the pain of hurting you have growth and confidence in your abilities to realize you are stronger than you ever imagined so that it could and just as it began hopeful and optimistic and for our great nation with that very terry -- retail ending part of those lessons that been well learn from the president -- "the president will see you now" what and incredible two weeks has then. i knew that conservative reagan glove waving -- flag-waving people would want to know more about him i was featured on the 700 club and american rifleman and consvative book club. but it has been featured in
places like "people" magazine and the "today show" and one of the most top redbook in the lady's fashion magazine elle like to think asa good book but it is more urgent to with them that with the civility and kindness and with the confidence in herself so halted it all begin? and the first time i went for an interview but it never brokered to me he might actually work in his office so all of my
preparations i would think how would i yen to the questions? and never prepared myself for a meeting with ronald reagan i never thought it would have been. and then to experience the exhilaration for the first time. w was over feeling the pretty good that they would bring the parking validation because of was the starting college student i was reading cannot pay to get my car out. soleil waiting for my interview almost like in a dream state somehow it felt strangely familiar as if it was meant to be. suddenly swung open with your pieces and radios and
watcher come toward me. did they know what i was doing? and then behind the agent could it possibly be? it was the of president. and it never occurred to me i may actually meet him and i did not know what to do so what if the flag were passing by? i eight steps straight put my hand over my heart and looking off into the distance none even looking at him. i am sure it was completely ridiculous but he walked right toward me and extended his hyundai shut his hand and introduced myself. hello. nice to meet you the president of the united states of america.
i imagine him 10-foot tall giant he tackled communism head on and solved many of the world's problems. with an ordinary man just over six fled tall but up close eye socket touching is of great evidence of his 78 years. his cheeks full of life and happiness and vitality. the smile was more asymmetrical and i had noticed but it was perfect. as i wonder fulbright true blue carrying so much joy he was gone as quickly as he appeared taking the people of importance with him. to then walked through the door having witnessed my
ridiculous salute this pretty incredible meeting of for the first time, isn't it correct this city should have warned me. >> is much better this way. even though i felt i had hardly embarrassed myself i had to agree leading in suspense for awhile but we want you to work care. can you star in turning on monday? >> guess i could. i did know whether to shout to and/or cry i will also overwhelmed with what just happened i started to laugh. the avenue of the stars? and now i work for him? had no idea what monday would all but a new with
confidence it would never be the same and in fact, it had already changed. so that is how my story begins and i consider myself to be one of the luckiest man in the end of world battlefront rosy to history when the cameras were not ruling as executive assistant to go behind the scenes i will show you what i saw. when i realized with him of what it times is a tenancy to live your life in one way he did not see those as two different signs so the way you lived was inseparable and that is what he always believed a started working 1989 with a hair styles of
the fashions my children are horrified but right after he left office and cannot to los angeles and started working for him a few months later i thought i'd be there for a short period of time is a was graduating college but then i was offered a full-time staff position upon graduation so i worked with the chief of staff about three years in tel the person retired then asked me verite the job and you don't say no to that. i was pregnant with my first baby was not sure how that would work out we all wore a lot of hats so meeting a world leader to bring an end date should the meeting was going well snapping photographs and then at the end even clearing dishes a little bit of everything i
had to make sure he had cashed in his pocket when he got his hair cut, make sure he had toothpaste in his bathroom or sharpen his pencils so iran the spectrum anything he needed a try to take care of and anticipate said he did not have to ask. exactly who you saw publicly when we were traveling at any event the same graciousness and warmth is the same way he lived his life behind the scenes. when a great example for all of us faroese people watching and was always very much the same person i love working for him of course, was very difficult and past pace but what did
joey he made it to work for gm. with the glamorous star-studded events it is ironic what were my favorite times of working for him? and now there's anything ordinary but if it was just the regular routine-- in the office with a very unlikely people we were aeons apart to have a great system to accomplish things and enjoy working together. we were on schedule and had everything worked out with interesting dynamic of to a likely people and how we work together very well. and to witness the historic signature and traveling all
across the nation with private aircraft and secret service it is pretty phenomenal so opposed presidency he had a very small staff and one was supposed presidency photographer. so here i am it is great to see a demand when things were unscripted. huckabee get those photos? when everybody leaves the photographers days. from lady margaret thatcher knew have seen and are you will see it is a beautiful facility people like margarethatcher i got to stay behind the scenes after
the event they have their shoes kicked off and he has eyes rolled in the back of his head like let's go home at the end of a long day. so how fun is a doozy then behind the scenes like this? i snapped this photo triazine elevator doors were opening and thatcher was stepping out. they are like little kids so happy. this is a woman that he not only had an alliance but a personal friendship with and like the reagan way. his version of diplomacy was not political it was very personal not based on
rhetoric but relationships and watched time and time again as leaders with see campeau's presidency for they did not have to come for protocol or diplomatic reasons it is because they wanted to. that they wanted to continue long after he was the office holder. he could not do anything for them politically but they did not care the elected as a person and wanted to continue that relationship. even from canada where our germany and the president elect said they would push that wall over. the man of authenticity what you saw of you got that pompeii and circumstces of black-tie evens and then
going up to the ranch with the incredible authenticity. have any if you been up there? it is very small, very humble very think of it as a presidential estate or a retreat. it is not that at all. it is started in the foundation with where they lived. although our that juror doesn't look like she is dressed for the ranch activities. but he had is built buckle and his boots this is to and he was in the loved to be up there he brings margaret thatcher up to west small little home and live life there in such a different
way chopping trees and then to be driven and the back of the secret service suburban with great irishman storytellers and there would always have great banter going back and forth. and a beautiful woman she said argues stylish in your boot cut jeans? and mrs. reagan said these old things? i have been wearing these is the last time they were in fashion laugh laugh by the time i was wearing a burberry skirt i am glad is the head of fashion and was wearing that before anybody.
actually gorbachev is riding shotgun and wanted to get off the road so they did not trust is driving really but the president looks like a little kid and president reagan announced a five would get a gift from him and joked tongue-in-cheek to say since he has said chad big head gorbachev was just named time magazine's man of the year. so turning into a world wide quest so what size cowboy had dizzy even where? you could not use kugel then so i had to call him is
offices in moscow the next morning with a series of vocals and i finally got a russian hat size but then had to convert that allhe anxiety wondering if it would work but thankfully when the cameras were rolling he put the hat on it fit perfectly. i know if you know much and his life story but he talks about having a very humble beginnings. born in manila of a snowstorm in the middle of depression in central illinois you about his life story to say he will never go anywhere. the cards were stacked against him. his father was an alcoholic there was no opportunity but she taught him to be true to this service community to care about others that god
has a plan for everyone and their all part of his plan and in the end everything will work out for the bass. so how would seem that nothing possible raised by another that always believe there was of bigger plan in his life the did not come without a lot of hard work and the alternate epitome that anything is possible here in america so with these circumstances they don't dictate your future. known to be the great communicator but also a great optimist. and in the 1970's things america were not very good
and unemployment was very high. here is the beautiful part of ronald reagan starting to use language like a new dawn ahead. morning in america. shining city on the hill and vr a part of it. not one thing was different in america on inauguration day. put the economy had not changed. and unemployment was still highly the ronald reagan changed the game with optimism in teacher leaders need to remember that makes all the difference. painting a picture of how that could be better than people willingly and eagerly followed him.
and to do these great things everything changed with a little bit of optimism and some action that came in. so if you think of these people on the stage at the highest pinnacle of their career, and of humility is a word you would think that he was a great man of humility he felt he was living on his god-given calling in life. that we are all equal. to say there is no but to what a man can do or where he can go as long as he doesn't mind who gets the credit. that is actually the way he lived his life. nothing was too good for him.
in little ways he would demonstrate the humility a a key would pull my elbow going up in down t stairs but that is then gentlemanly polite thing to do in he was in his 80s. but one day we were in the office with a bunch of extra furniture at the end i was carried these heavy chairs from the office back to the conference room. on one of my trips i felt like somebody was following me and sure enough there was ronald reagan carrying a chair. i said it's okay mr. president i will come back and get it. he put the chair down and stare and a means of living should think i can -- you can carry a chair better than i can? said he was appreciative of
the people around him. he had the great sense of humor with jokes and stories and it wasn't humor for the sake of humor it is to make of bigger point and thought maybe they came to me tim and it often used humor to make them comfortable also with the stories that would make a significant point using humor to do that. so as leaders we need to realize it is important component. i am not saying he had joked book but you can take their role seriously without taking yourself too seriously. with that self-deprecating tumor making himself the but of the jokes and not allow
people on both round him to relax and then they bring out there best work with the eulogy he is surrounded with such an era of exceptions and appreciation and the sense of humor and even for the of president as hard as she tried to make everything perfect he was always gracious to rule with that somebody who works with a man like that to put yourself out there a little bit that he has iraq a man of incredible respect coming before him or after him and
the also had emigrate respect for women talk about his mother the most important person in his early life. and even talking about the of relationship with mrs. reagan in. and mother to reset this little woman to was a giant on the world stage was the first president to put a woman on the supreme court. irrespective their role so that was not even the big issue back then but that was important first and to show respect i always felt his utmost respect for me in the appreciation that i added. of course, that is something you expect that isn't just
something they did when the camera was rolling hominy times you think she has her the star spangled banner or the national anthem? test will come to the office to perform for him saying or perform so where will you perform? so year is this man you know, he has heard this song a thousand times before but as the song was start he will tap his toe and sing-along he knew every word and every now and then he would just hand at attention now respect put his hand over his heart summer just so beautifully performed in you concede the
tears misting up in his eyes. he was patriotic to his core he felt the honor and privilege to serve at the highest level and was proud for what he could represent on the world stage. but he hoped it was so came with her but there was another woman in his life and that was liberty which i thought was especially sweet to be beautiful and feminine on may and the incredible patriotism think of all the things that people did for the president in to get the presidential medal of freedom from his success heard george bush. you went to the white house to present him with a the
medal of freedom getting every trophy so on the way home what does he duplex with a six hour flight from he leaves his mettle on all the way home. that was very special love what it represented. now another thing that i noticed, what is he doing in this photo? he has his pen and note cards out he is writing thank-you notes. i am definitely faq note writer because of this man. in he was fairly elderly at the time he was not taking a nap for a champagne party or
say name going to disneyland but writing his the inky and notes on the plane on the home. by the way he had an executive assistant to would have been more than happy to do that for him but instead he says what he wants to say expressing his gratitude right after the moment. i traveled quite a very time i got on the planet carry my new cards usual before the plane takes off a poll the mountain right my thinking is from the trip is the great example of gratitude. if he can be grateful we all can be. one of the favorite treasures i have working for him is this. i have a son and three daughters but they were going through by a jewelry box.
para rummaging with a team across this box with the gold seal what is this? it was a gold watch and was given to me by the king of jordan partway and my jewelry box. so i have gotten a lot of amazing gives over the years . but that means nothing to be compared to this little piece of paper. he took pen to paper to show his gratitude to me and it means more to me more than anything and thou world. from him personal merry christmas to peggy nancy and ronald reagan. he said peggy i made this 44 christmas and hope he will like it a wanted to do something more but you
always do my shopping slows insurer how to manage that. that was before amazon are a droned delivery. so very creatively can up with a way to show his gratitude and there's nothing i treasure more than this and what it symbolizes. i knew him as a man of incredible kindness it was like a pond picture celebrating with our 27 flooding anniversary coming up. i had three at of my four children working for the president but he was wonderful as was mrs. reagan with the changing family dynamics that helps me will come my first son taylor, my daughter courtney and my
third my daughter paige and my fourth my daughter joslyn at that point mrs. reagan said peggy, you know, how this is happening, right? yes. for and no more. so to say over the years to interact casually up their house nothing like pushing the stroller through the secret service in celebrating birthdays halloween and christmas and they all grew up thinking this was normal my son would say a you having dinner tonight with daddy or the president? the kids in get together to say you be the first lady can you be the secret
service and put their hands on the coat it was very normal i was appreciated allowing my family to grow up alongside of them. can as his friends got older ronald reagan and loves to golf only eight times when he was president but a couple of times a month plus presidency. but lot of them had back trouble so every now and then on a friday afternoon mrs. reagan would call the house and ask for greg to say he really needs a fourth tomorrow could you go out and play? you quickly say yes and then turned to me to say i was looking forward to going to ellen but the duty calls i must serve my country and go play golf with the president.
so i worked hard all week long and you get to gulf on saturday? he came back with a lot of great stories from the gulf course in spending time with the president. i feel like a grown-up with ronald reagan he taught me everything annie to know not from a list of rules and how he lives his life but the authenticity and humility humor and respect and patriotism. does that surprise you that is the recipe for success? certainly not that type of leadership we see depicted in the movies but i can tell you he went toe to toe with the communist to bring down
the soviet union in a lot of ways but a beautiful humanity and then to realize you can be tough to accomplish with everyone to and also incorporate these beautiful elements that they have a body -- embodied. what i took away from my entire experience is something that you write every day of your life so i challenge you to leave your legacy because every single day his legacy had already had his legacy. i saw behind the scenes as they were blocked out of the office seeing how he
responded to the world your legacy has already started. it is not what you want to talk about when you are gone then valentine to change that. is never too late because it is already started his legacy of course, now in the entirely different way even before he passed away line for hours and hours people were waiting just to walk past his casket. many had never even met him arnault impersonally that yet he has an attachment and a fondness that he always cared about them and people would find the streets and wait for hours just to watch him drive by one last moment
to interact and it is so memorable and not follow with the elements of the presidency how you need, how you live, so his passing of course, made as a private in his lifetime he made us laugh part of the reason we stillness' him today is how we felt as a nation under ronald reagan in. prospering economically strong militarily, old with the shiny torture of freedom to every corner of the globe . i believe now more than ever seeing the impact on our nation want to get back to him and what he represents and loving ourselves and
america as we did when he was president. one of my favorites and everything they had that great way to bring people together to remind us there is all ways say better way. that whenever history may say when i am:that i appeal to your best hope not to your worst fears to your confidence rather than your doubts that you will travel the road ahead with opportunities arms with a lot of fear and doubt that we can leave to the best hopes and also said my
fondest hope is for each of you in the young people here and always think about the future and the young people and before donald trump he was the oldest president ever had ever served. so especially for the young people not for her power or wealth but selflessness and idealism with the understanding to direct what makes the world of little better for having been here and with all the big misheard each of you are doing in your corner of the world your making the world of better place. [applause] thinking very much. now we will do some questions. >> that was inspiring for
all of us to hear are those that may be that just joined last year to learn more about the president. so no back to where things started use said the life would change with the phone call that you got so writing letters to different organizations but then came that phone call so move could work for president reagan quite. >> guess i was a near ready lile kid and i was so fascinated with in washington d.c. think that would be common that back in
the day as they were involved with politics i at no example or know that women could be involved that it was fascinating to be part of that presidency to be as a communications major , the great communicator of the white house and gentlemen, and a faith, a communicator, man of president, was raised by a dad who's said somebody will have a job that you want them might as well be you. so when he left the white house i thought if i could work for anybody in the world that is who i was in work for then somebody has to have that job for quentin for the interview of was terrified but assuming all of the little pieces of my life and people say you are lucky but luck has some
things to do we do call that province or divine blessing blessing, but some things people are not willing to recognize it but in the work to maximize it. but believe everybody is fortunate. >> we've noticed that quotation that it might is will be you so would it do you give your children you hope they will hold onto? >> they are as different as for humans could be. and with us are in trades that were embedded in them so is my age job to durocher and water them what they were meant to be not what i want them to be.
and especially for my daughter betty crocker stay at home and then to be a working mom. is a that is where i was called to be. so i hope to think that anything is possible. is not always pretty or perfect and then to go to work with this bid up down my back or catastrophic baby things but it is possible. >> and at this young age all
these things that happened would vice you have keyed be a full-time job while juggling other aspects of your life quick steven q. have to be very organized candidate household of four little kids out of norwich's more difficult morning the president's life but we need to give ourselves grace and cut ourselves slackened expect perfection in every arena and and then to jeopardize the reputation so learning to learn about what is the most important in
then to focus on priorities to be upset about every tiny metal thing and the enemy of the good. in the president's life was challenging because i also had to say three steps ahead of him, because the president in the middle of a meeting i could take that momentary snapshot in my head and his amazing opportunity to say i am here in the rebel -- in the room observing this but in my mind i think i wonder if their lunches ready. what time is it? is the gift ready to present so in my mind i am thinking
12 steps ahead. cell enjoy a the moment. police think about what is around the corner to say i am looking for and i would literally handed to him because i could anticipate what he needed some reflecting on your career writing the book is terrifies you wish somebody could give you quite. >> and interesting question. i made my own path. my dad was the surintendent of schools and was a schoolteacher so was my mom and then was a college professor so it would be very helpful that
ababa and to do what they're doing and what better reno looks like. a fine anybody at any level but then all our willing to listen to that or take that into account it is helpful to surround yourself with people but that is not at all like interested in doing and going out as a communications major. that i find it as a hobby or that i would be so fortunate in life and never even imagined that.
and pitchers so there. and be bold. work hard to get there. >> goingff of that to say yes commend to the interview and i can start on monday and dsp the photographer always be sure you were there to be there for the position. so did you envision yourself to say no? >> island by the motto only say yes when icahn up and say no only when i have to. that opened interesting doors for me with conferences and global executive assistant conferences so all the diplomacy of hospitality i
would work the final four in the civil and the kentucky derby inhabit dignitaries all over the world just to say sure i think they can do that in my mind i'm thinking i think i cannot but i will figure it out say no only when you have to the will be uncomfortable there are a lot of things i am uncomfortable all the time still. so challenge yourself for pressure self to take of risk or try something new. find something you are good at but the personality traits that you possess.
ru hard-working, innovative hard-working, innovative, pe ople person so what is the best the few plaques learn to feed with that. >> go after that passion. >> there are things remind us of people that we have lost. >> every time i drive up the hill i think of him and being here with him. with every way off ramps especially in addition the motorcade that drove her body happier and then to be in full dress and suggest to
have any opportunity to have one part of their world now people are torchbearers for their legacy and there are so many voices out there. vice saw them is personal since he is buried here i always walked by the gravesite and say hello mr. president i still hear talking about you how you change my life and all the principles embodied can still change lives today. >> that is a beautiful place for sure. now we will open it for questions. major hand.
>> thanks for speaking with us today. you have the of list of trades that he embodied which steve leave that we are missing the most today in government and how rectify that breaks. >> interesting question. the last political cycle especially we have become the a society as he invites and reality tv. so it is just the people that are often take this so if you create a false
think the policies kind of come along. we saw democrats voting for ronald reagan because they believed in him as a leader. we have commonalities and our leadership should be looking to highlight those rather than the things that divide us. >> next question over here. >> hi. i am july -- julianna. something big the reagan family has been teaching us is how to make the act and put ourselves out there and push for what you we want. you decided to work in politics
and your dream job was working for reagan. you made that happen. how does that feel to be advocating for yourself? were the outside influences that drove you toward advocating for yourself? >> i like to think i was bold but i didn't tell one person i wrote in office. i didn't tell anybody i went in for my interview because i kept thinking what are the chances this could happen. there had to be something bold enough in me to say maybe there could be a place for me, maybe there could be a chance somebody like me who isn't healthy and of the donor class, maybe there is a chance even somebody like me. and i just thought thinking what is the next place? maybe somebody like you could step into a place like that and
be prepared for that. one of the things i think is most important is having to accomplish things you think how am i going to ask this person for this. this is crazy what i am about to ask them to do for the president. always put yourself in their shoes. you know what you want to accomplish but what are they thinking? what is their background and what are they trying to accomplish in whatever your world view is? how are the ways what you are asking benefiting them. that is kind of difficult to do. if you pause for a moment and think about how the other person sees it you may put that ask in a very different way. in my case, when i went to the office, i didn't say here is all the great things i have done because when you go with college students, it may be a great thing on your resume. they don't care about your grade point average of the summer jobs you had.
what i do lead is here is my traits. i am a really hard worker, i am super disciplined and very thorough j detail oriented. i am committed to efficiency and excellence. e are hallmarks on all projects i worked on. efficiency, excellence, on time, hard working, disciplined and go in prepared. make sure you read the paper, google the company, what have they been in the news recently for. don't walk in without having your game plan ready to go. you can adjust it, do your homework, and make sure you are ready. >> i can imagine trying to
figure that out. >> exactly. >> one more. i had another question. you said ronald reagan was a great communicator and we know we made that personal bond with america. but do you believe there are times when keeping something secret is more important than communicating it? what whatever value you will hold even though you are compelled to share that idea with the public there is something that will keep you from benefiting from that idea. do you believe there is a time
we have to be quiet? >> yes, of course. especially the president who is the keeper of all kinds of secret. writing this book i had to go through my own vetting process for everything i wrote in the book there were ten things i didn't write. i wanted to strike the balance between being revealing so you felt like the curtain was pulled back and you saw them in places that you could not otherwise see but also having that ultimate foundation of respect he still has a right to his privacy and through his life and to certain things i would never reabreach t confidence. leaders will often have more information than they should share with others and that comes with mature and discretion. what people need to know, what they don't need to know, and as a leader, not gloating over people with i know more than you do but realizing the importance
of sharing the right information with the right people at the right time. that is a delicate balancing act and one thing i think ronald reagan did well. we know reagan had secrets he could not tell us about. the thing about him that i think gave us confidence in the fact he had these secrets were we knew in his heart he loved america, wanted to be the best place it could be and he had america's best interest in mind. when you know the leader's heart and minds, it doesn't reallyer matt about about the little information. the leadership component is spoe important because the actuality of how it plays are out the policy of the exact list of company rules doesn't matter. you buy in the vision that the
leader is a foe and that changes everything. >> hi, shelby catherine. throughout your entire career with everything you have done, what was the hardest or nerve wrack thing you have had do and how did you remain optimistic about it going into? >> it definitely was the most heartbreaking when the president announced he had alzheimer's. that was devastating because i had a personal relationship with him. i would say even beyond that, one of the most difficult caps i had was being part of a team that released that information to the world. they would write and call him and want wanted to be connected.
here i was one of his biggest fans and supporter and i shadowed the image of being one of the bes parts of the world. and i dreaded sharing that with the world because i knew they would be devastated and heartbroken but yet i respected his willingness. it was private and personal it was something he didn't have to share with the world. but that is not what a public servant does. they revealed it in a public way so the public could be helped. we know what the symptoms are and drugs being developed that will hopefully alleviate
symptoms. i would say that was a very challenging time. i was young, married, two little kids and my own father was dying of colon cancer. it was a time i was stretched very, very thin. that personal grief wasn't about me it was about sharing it with the world. >> i think we have time for two more questions. we have one more.
>> now iyour chance. two brave leaders speaking a. >> hi, i am emily. waw it difficult to follow through with the things ronald reagan asked you? >> a lot of it would have been easier now because of the int intern internet. i had a word processor and typed on a type writer. i had a word processor i could type and copy and paste on but it wasn't connected to anything. there was no internet. a lot of my job was getting information and trying to figure out how to get information. i had a rolladex back in the day. and i had contacts at the white house, state department and every embassy all-around the world. i had my friends here and there
and it was jus a matter of getting on the phone and i said you have to help me out because i am trying to figure this out and it was down a rabbit trail. i don't know but i have a friend and if you call him. but the time change made it so i could call overseas and i am fort lauderdale there wasn't the internet back then. i don't know if i would have a job. it really challenged by problem solving skills. there was a good way to get it done always but it took creativi creativity, thought, sometimes a little inconvenience but there was always a way. that is how i approach everything in life because i would never turn to the president and say sorry, sir, i could not figure it out.
>> there is always a way to get there. and you can do it with leadership. >> good morning, everyone. my question is how did you find a way to communicate affectively with various leaders you met? >> i took my cues from the president and my job was to be behind the scenes but i like to consider myself to be a visible, invisible person. if the president needed something, i wanted him to be able to turn his eyes and know where was there and would jump on whatever was needed. watching him communicate, i think the thing that impacted me
the most is he spoke to people not in a prechy way. he treated everyone with respect. when you can look at everybody as a person and look them in the eye like the president did it is great platform for a friendship and working with the person. how about connecting with the person? working on talking points talking to people two people was the area of specialty.
>> i know she wanted to share from her book to us. >> yeed a passage at the -- i read a passage at the beginning how it began and i thought i would sum it up after how tended. i worked for the president for ten years. i had three of my four children while working there. i had three little kids at the end and moved from the office and decided to probably time for me to go home and be home with my kids a little bit. this is looking back at the end. it seems surreal leaving for good. looking back on the past ten years it was all surreal. maybe this is the end of a realistic extended dream. as a pepperdine student i ought about e first meeting with the president. never could i imagine every
detail of that man's hands, face, voice and mannerisms be forever engrained. i remember being invited for the interview and driving up for the very first time, riding the elevator to the penthouse. i thought of how comfortable the office was from the outside and how uncomfortable, yet special, meeting the president for the first time. it seemed like yesterday i answered the phone were the first time and now ten years later i had to consciously override that and remember to answer my own home phone with a simple hello. i remember going to the gym, commuting, socializing and pouring my wholeself into my career.
i was 31 years and felt like i had lived ten years in the past ten years. i had seen more, down more and experience td more of life. i felt comfortable, accomplished in my work. i knew what it filled like to be where the pace, productivity and people thrilled me and brought out the best in me and allowed me to offer my best to my boss and workplace. i knew what it felt hike to be jolted out of bed by the 1994 north ridge earthquake and unsure if houses around me unstood and jolted out of my comfort zone with alzheimer's and cancer trying to steal the joy of my most celebrated youth. the experiences all taught me life doesn't happen by accident.
we need to prepare, dream and ready to grab an opportunity when it comes your way regardless of how inadequate you feel for the task at hand. keep trying, growing and moving and officially you too can become accomplished and become a valued contributor in an environment that prev previously seemed foreign. we can mourn with a joyous purpose. i learned as i was welcoming new life, i was letting go of another life that meant so much to me. later, often recalled the demand they return the blessing on
others and surface to others with the capacity to reciprocate on others. i mourned its loss, filled with gratitude that it ever happened at all. thank you very much for having me here today. [applause] >> this is booktv on c-span 2. at 7, chelsea clinton examines the public private partnerships that are working on global healthcare. and roger arce involves his
revolvement of the ships in 1897. at 9:00 p.m. eastern, sylvia tara discusses the history and science behind body fat. doug weed discusses this book "game of thorns" which looks at why the clinton campaign lost the 2016 presidenti presidential, the winning strategy of the trump campaign. to wrap up, urnalist and civil rights attorney malik talks about the lives of struggle of a number of people who were living in her grandmother's apartment building in damascus, syria. that happens tonight. >> doctors interrupt patients very quickly. 8-10 seconds.
we just can't help ourselves. so i wondered how long would a patient speak if you didn't say a thing. i polled my colleagues and found a study, a swish study where they did that. doctor said what can i help you and patients spoke and doctors didn't say a word. the average monologue? 92 seconds. i thought i am going to try this in my clinic. i did it. turned on my stop watch and didn't say a word. for the first patient, 30 seconds. pretty healthy. next patient back pain, a minute and minute and half.
then came the kicker. and a teacher in her native was scatled with a vast array of paints compounded by depression and irritable bowel syndrome and an ailing mother to care for. observati observations about new york city culture that never measured up to the sophistication of buenos aires. i hear a symptoms of every organ, run down of her mother's medical big and a critique of the new york operas. i would not be able to provide an easy solution and force to discuss the decisions of her
doctors and the artistic director and both of us would be in a stellar mood by the end and the whole thing was a mess. i let every single patient talk today and by eliminating the difficult patients the data would be flawed. i went to battle and asked ms. garza how could i help you and put down the stop watch. everything hurts from my toes to my head. shooting pains in her gums, her scalp was sensitive, her mother had insomnia and up all hours of the night. every time she paused i said anything else and there was always.
my head feels like it is swollen five times its size. i scribbled a few notes down but maintained eye contact with her the entire time. let's put everything on the table. ever symptom and we will figure out where to go. i let her keep talking until she fully, truly came to the end of all she had to say. i reached over to click off the stop watch and estimated 8-10 minutes transpired but in fact it was 4 minutes and 7 seconds. i suppressed the urge to jump up and say wow. instead i turned back and said is that everything and she nodded. when you look at the page, it didn't seem to overwhelm me. it was long but finite. i explained she had something
going on. medicine is poor at explaining pain symptoms. we went down the list what might be treated with ice packs, heat and massage physical therapy, and discussed depression medicine could be helpful and seeing a therapist. we wrote up a plan and at the end of the visit she said something i had read about but never heard a patient say. just talking about all this has made me feel better. i wanted to jump up and sing which luckily for all parties involved i refrained from. i was in the process of realizing something else. just talking outloud made me feel better. >> you can watch this and other
program online at booktv.org. here is look at books be published this week. chris haze examine house the perception of zus justice in america is polarizing the nation. greg surely examines the 1976 and 1980 campaigns of ronald reagan. new york times science reporter shares the story of a south carolina family battling a genetic illness in mercy in dis disguise. and brooking institution fellow,
vanessa williamson, examines american's attitude toward taxes in "read my lips; why americans are proud to pay taxes" and former deputy chief of staff to president obama shares her experiences working in the white house in "who thought this was a good idea ". look for the titles in the coming week in stores and look for the authors in the coming weeks on booktv on c-span2. >> the other contribution i hope the book has is a discussion of the domestic cadaver trade. this is the trf trafficking of dead bodies. i traced anatomy professors involved in this behavior. one of the pivotal quotes have
is a quote from one medical do the the other saying tell me how much it cost for a dead, stiff, n-word? do tell me the cost of a dead, fine stiff man one that will cut up fine can doesn't smell strong enough to nose it out a mile away. i look at the ways even after death enslaved people were comodified. two things that helped me push through the book and tt is a quote from elizabeth tech, the enslaved seamstress to martha jefferson and she said at the grave we should be permitted to lay burdens down and a new world of bright ness may open to us.
the light should grow behind the dark mysterious powers of death. and then finally, i shared this when i was here a few weeks ago a slave wrote a poem on the jail cell wall to his wife after being separated. he said dear wife, they cannot sell the rows of love that in my boosem glows. remember as your tears flow, they cannot sell my mortal part. thank you. you can wach this and other programs online at booktv.org. >> professor kindy is joining us