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Manager Tools Hall of Fame Casts
by Michael Auzenne and Mark Horstman
audio

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In today's cast, we conclude our conversation on Myspace and social networks. As always, if you're new to Manager Tools and haven't listened to the first part, you may wish to go back and listen to that first.
Manager Tools - One on Ones
by Michael Auzenne and Mark Horstman
audio

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Mark and Mike continue their discussion on the single most effective management tool available today - the weekly One-on-One. In the podcast, we refer to both a written summary of the key points for conducting One-on-Ones, as well as a form useful for documenting your One-on-Ones.
Manager Tools - Presentations
by Michael Auzenne and Mark Horstman
audio

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This cast gives our guidance on introducing people.
Manager Tools - New Managers
by Michael Auzenne and Mark Horstman
audio

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Our guidance on how to create a 90 day new job plan.
Manager Tools - Politics
by Michael Auzenne and Mark Horstman
audio

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This guidance tells you how to prepare for meetings where politics are going to play a role (which is to say, ALL of them). ;-)
Manager Tools - Management Basics
by Michael Auzenne and Mark Horstman
audio

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This cast recommends how managers handle requests for confidentiality from their directs.
Manager Tools - Feedback
by Michael Auzenne and Mark Horstman
audio

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Just saying, "Thank you," is an enormously powerful form of feedback.
Manager Tools - Delegation
by Michael Auzenne and Mark Horstman
audio

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This guidance describes how to help individual contributors handle an overload in work.
Manager Tools - Delegation
by Michael Auzenne and Mark Horstman
audio

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Today, Mark and Mike discuss the topic of Delegation. There probably isn't a management book out there that doesn't talk about the importance of delegation. However, very seldom does the author get into the type of detail we'll discuss today. Today, we cover the "how to" ... how to determine what and to whom to delegate and specifically what specific steps to take when delegating to an individual.
Manager Tools - Delegation
by Michael Auzenne and Mark Horstman
audio

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This guidance describes how to avoid having your directs give you work that you've already assigned to them.
Manager Tools - Coaching
by Michael Auzenne and Mark Horstman
audio

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In today's cast, we complete our discussion on coaching directs on interpersonal skills.
Manager Tools - Coaching
by Michael Auzenne and Mark Horstman
audio

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This guidance discusses how to manage those directs whom you didn't hire and who have a history of poor performance.
Manager Tools - Coaching
by Michael Auzenne and Mark Horstman
audio

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We got a great email recently from a listener asking about how to develop one of the managers in their company. The mail went something like this: "hey guys, love Manager Tools, really like the usability of the recommendations. But need some help. One of our guys has some management responsibilities, and we'd like to help him get better. Wonder if you can recommend some sort of comprehensive coaching program, with some resources or books that we can get him involved in."
Manager Tools - Feedback
by Michael Auzenne and Mark Horstman
audio

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The common response to questions about status is, "Fine." This isn't acceptable or effective.
Manager Tools - Feedback
by Michael Auzenne and Mark Horstman
audio

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This cast describes behaviors for managers to engage in to ensure that they deliver feedback ethically and professionally.
Manager Tools Hall of Fame Casts
by Michael Auzenne and Mark Horstman
audio

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For years pundits have been predicting that technology (videoconferencing, etc.) will lead to the decline and death of business travel. We here at Manager Tools don't agree. We're human, and humans do better with face to face connections to ensure a complex project does well. Technology has led to the globalization of business, but that has INCREASED the need for getting on an airplane.
Manager Tools - Feedback
by Michael Auzenne and Mark Horstman
audio

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This guidance recommends what to do when a direct would get positive feedback but it's not yet time for it in the Trinity Rollout Process.
Manager Tools - Feedback
by Michael Auzenne and Mark Horstman
audio

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Introduction to the Manager Tools Feedback feed.
Manager Tools - Feedback
by Michael Auzenne and Mark Horstman
audio

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This show describes The Feedback Model's inclusion in the Management Trinity.
Manager Tools Hall of Fame Casts
by Michael Auzenne and Mark Horstman
audio

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For the holidays, we're re-releasing one of our Hall of Fame casts ... the Pre-wire. This cast describes a way to prepare for meetings or presentations where you need to persuade.
Manager Tools Hall of Fame Casts
by Michael Auzenne and Mark Horstman
audio

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In this podcast, Mike and Mark share a technique managers can use to give feedback to their team members.
Manager Tools Hall of Fame Casts
by Michael Auzenne and Mark Horstman
audio

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The definition of an Effective Manager is to achieve results while retaining your team members.
Manager Tools Hall of Fame Casts
by Michael Auzenne and Mark Horstman
audio

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One of our most popular podcasts - and it was actually a series of casts - were titled "The Efficient Assistant and The Effective Executive". We laid out a plan for having a great relationship with one's assistant, and we get comments and mails almost every day from managers and executives thanking us for sharing what their firm never did. [Think about the penny-wise and pound-foolishness of giving someone an administrative assistant and then not teaching the basics of how to make the...
Manager Tools - Hiring
by Michael Auzenne and Mark Horstman
audio

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Part 2 of our guidance on phone screen interviews. Before you bring a hiring candidate for a full day of interviews, phone screen your potential candidates to narrow the field even further. Here's how. [And don't assume HR will do it as well as you could.]
Manager Tools Hall of Fame Casts
by Michael Auzenne and Mark Horstman
audio

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One of our most popular podcasts - and it was actually a series of casts - were titled "The Efficient Assistant and The Effective Executive". We laid out a plan for having a great relationship with one's assistant, and we get comments and mails almost every day from managers and executives thanking us for sharing what their firm never did. [Think about the penny-wise and pound-foolishness of giving someone an administrative assistant and then not teaching the basics of how to make the...
Manager Tools - Hiring
by Michael Auzenne and Mark Horstman
audio

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This guidance concludes our discussion on when and how to end an interview with a candidate you won't hire.
Manager Tools - Hiring
by Michael Auzenne and Mark Horstman
audio

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In this cast, we continue our conversation on how to interview candidates by conducting multiple interviews.
Manager Tools - Hiring
by Michael Auzenne and Mark Horstman
audio

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We recommend spending time with each new member of your team encouraging them to tell the truth, and not be afraid of not knowing how to do something or the standard way of doing something in their new role.
Manager Tools - New Managers
by Michael Auzenne and Mark Horstman
audio

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Mark and Mike discuss the single most effective management tool - the One-on-One.
Manager Tools - New Managers
by Michael Auzenne and Mark Horstman
audio

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Our guidance on how to create a 90 day new job plan.
Manager Tools - New Managers
by Michael Auzenne and Mark Horstman
audio

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New Directs need guidance on how to start on the right foot. We recommend a series of meetings in their first weeks, one of which makes clear: you have to create and maintain trusting relationships within the organization to succeed.
Manager Tools - Management Basics
by Michael Auzenne and Mark Horstman
audio

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This guidance describes what to say when you don't have an answer to a question, even when it's urgent.
Manager Tools - One on Ones
by Michael Auzenne and Mark Horstman
audio

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How to respond if your boss tells you he/she doesn’t agree with you doing One on Ones.
Manager Tools - Hiring
by Michael Auzenne and Mark Horstman
audio

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You DON'T have to hire immediately when you have an opening. The strategic-thinking Effective Manager considers other options first. That's what your CEO wants you to do.
Manager Tools - Hiring
by Michael Auzenne and Mark Horstman
audio

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Part 2 of our guidance on how to teach directs how to interview candidates for hiring.
Manager Tools - Hiring
by Michael Auzenne and Mark Horstman
audio

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One of the biggest mistakes in interviewing candidates is using panel interviews. Here's why.
Manager Tools - Hiring
by Michael Auzenne and Mark Horstman
audio

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Our recommendations for how to set up the order of interviews you conduct for a day of in-person interviews of a candidate.
Manager Tools - Hiring
audio

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Never make a counter-offer to an employee who has a competing offer.
Manager Tools - Presentations
by Michael Auzenne and Mark Horstman
audio

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This cast recommends how to dress when giving presentations.
Manager Tools - Politics
by Michael Auzenne and Mark Horstman
audio

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This guidance recommends how effective managers address governmental politics at work.
Manager Tools - Presentations
by Michael Auzenne and Mark Horstman
audio

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How to use movement in presentations.
Manager Tools - Project Management
by Michael Auzenne and Mark Horstman
audio

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Part 3 of our series on Horstman's Law of Project Management.
Manager Tools - One on Ones
by Michael Auzenne and Mark Horstman
audio

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This guidance recommends evaluating directs' performances by the content of what they bring to their One on One with you.
Manager Tools - One on Ones
by Michael Auzenne and Mark Horstman
audio

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This guidance recommends how to have effective One on Ones with directs who are initially resistant.
Manager Tools - Politics
by Michael Auzenne and Mark Horstman
audio

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This cast concludes our discussion on how effective managers address governmental politics at work.
Manager Tools - One on Ones
by Michael Auzenne and Mark Horstman
audio

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This cast describes how to schedule your One on Ones.
Manager Tools - One on Ones
by Michael Auzenne and Mark Horstman
audio

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Part 2 of our second chapter on directs resisting One On Ones.
Manager Tools - Project Management
by Michael Auzenne and Mark Horstman
audio

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This cast explains the basics of how to have One on Ones with project team members who do not report to you.
Manager Tools Hall of Fame Casts
by Michael Auzenne and Mark Horstman
audio

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This guidance discusses how and when to delegate to the floor.
Manager Tools - Hiring
by Michael Auzenne and Mark Horstman
audio

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This guidance describes the most important things to ask further questions about during an interview.
Manager Tools - New Managers
by Michael Auzenne and Mark Horstman
audio

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We recommend spending time with each new member of your team encouraging them to tell the truth, and not be afraid of not knowing how to do something or the standard way of doing something in their new role.
Manager Tools - Hiring
by Michael Auzenne and Mark Horstman
audio

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The Manager Tools Onboarding Checklist. Every task necessary to help a new hire become effective as quickly as possible.
Career Tools Basics
by Michael Auzenne and Mark Horstman
audio

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How to do you feel about most of the meetings you attend? Are they productive, or generally considered a waste of time? Do you attend too many meetings? How do others value the meetings
Career Tools Basics
by Michael Auzenne and Mark Horstman
audio

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Managing Upwards for the most part boils down to Creating a Good Relationship with Your Boss. "Managing Your Boss" is somewhat of a misnomer in our world view; tell your boss that you're managing them and see what kind of look you get. :-)
Manager Tools Hall of Fame Casts
by Michael Auzenne and Mark Horstman
audio

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How to do you feel about most of the meetings you attend? Are they productive, or generally considered a waste of time? Do you attend too many meetings? How do others value the meetings
Manager Tools Hall of Fame Casts
by Michael Auzenne and Mark Horstman
audio

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This casts lays out our recommendations for an Effective Teleconference Meeting, or Conference Call.
Manager Tools Hall of Fame Casts
by Michael Auzenne and Mark Horstman
audio

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This cast explains a simple way to make a job offer to a candidate.
Manager Tools Hall of Fame Casts
by Michael Auzenne and Mark Horstman
audio

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Part 2 of Dani's best management story about how she used the Manager Tools Trinity to terminate a poor performer in an organization where "you can't fire anyone."
Manager Tools Hall of Fame Casts
by Michael Auzenne and Mark Horstman
audio

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What do we do when we've tried giving negative feedback but it doesn't seem to be working? We've given repeated instances of feedback, and yet we don't see a change in a direct's behavior?
Manager Tools Hall of Fame Casts
audio

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Never make a counter-offer to an employee who has a competing offer.
Manager Tools Hall of Fame Casts
by Michael Auzenne and Mark Horstman
audio

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Mark and Mike conclude their discussion on the single most effective management tool available today - the weekly One-on-One.
Manager Tools Hall of Fame Casts
by Michael Auzenne and Mark Horstman
audio

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Today we cover the 2nd part of our series on Preparing For Your Review. After you've listened to the podcast, I think you'll agree that if you follow this simple process you will be in a position to not only get the best possible review possible this year, you will also have all the information you need to improve your performance (and your next review!) over the coming year.
Manager Tools Hall of Fame Casts
by Michael Auzenne and Mark Horstman
audio

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In this cast, we finish up our conversation on jump starting relationships with your internal customers. Last week, we discussed the first of the 5 steps (Identifying Who, Prepping your 5 minutes snapshot, and Sending out the first email), today we'll discuss the actual customer meeting AND, Mark's favorite (because it's the ACTION step) , reporting back to your team.
Manager Tools - Feedback
by Michael Auzenne and Mark Horstman
audio

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Our guidance for how to document the performance of your directs and your communications with them.
Manager Tools - Delegation
by Michael Auzenne and Mark Horstman
audio

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This cast concludes (Part 4 of 4) our guidance on how to respond when, through any number of factors, you and your team are OVERWHELMED with lots of new work. Perhaps it's a layoff, perhaps it's a re-organization, perhaps it's because you're GOOD. Regardless, what do you DO??
Manager Tools - Coaching
by Michael Auzenne and Mark Horstman
audio

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This cast describes the Manager Tools Revised Coaching Model.
Manager Tools - Delegation
by Michael Auzenne and Mark Horstman
audio

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This guidance discusses how and when to delegate to the floor.
Manager Tools - Coaching
by Michael Auzenne and Mark Horstman
audio

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Introduction to the Manager Tools Coaching feed.
Manager Tools - Coaching
by Michael Auzenne and Mark Horstman
audio

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Last week, we covered at a high-level the Late Stage Coaching model, or the process you go through when having to fire someone. As we noted then, and we'll say again now, this process isn't really a "how to fire someone", but rather, how to develop someone. In most cases, if you follow this model, you NEVER get to the step where you have to fire someone. Now, isn't that an experience we'd all like to avoid?
Manager Tools - Coaching
by Michael Auzenne and Mark Horstman
audio

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This cast describes how to coach one of our directs on how to run our staff meeting which we have delegated to them.
Manager Tools - Feedback
by Michael Auzenne and Mark Horstman
audio

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The conclusion of our guidance recommending giving more positive (and then negative) feedback to a manager's top performers, rather than trying to spread feedback out equally.
Manager Tools - Feedback
by Michael Auzenne and Mark Horstman
audio

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What do we do when we've tried giving negative feedback but it doesn't seem to be working? We've given repeated instances of feedback, and yet we don't see a change in a direct's behavior?
Manager Tools - Feedback
by Michael Auzenne and Mark Horstman
audio

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This cast describes how to give feedback about your employees' attire.
Manager Tools Hall of Fame Casts
by Michael Auzenne and Mark Horstman
audio

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This guidance discusses how and when to delegate to the floor.
Manager Tools Hall of Fame Casts
by Michael Auzenne and Mark Horstman
audio

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This guidance describes how to assign tasks to your directs.
Manager Tools Hall of Fame Casts
by Michael Auzenne and Mark Horstman
audio

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In this cast we cover part 2 of our series on mergers and acquisitions. Hopefully, with this podcast, the idea of a merger or acquisition will be just a tad less scary. Put some of the ideas we discuss to work today and you'll benefit handsomely even if there isn't a merger on your horizon!
Manager Tools Hall of Fame Casts
by Michael Auzenne and Mark Horstman
audio

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Power is necessary for organizational change and success, even if some of us would rather call it influence. But what is it? And how can I get some? And some more? It's not as hard as it sounds.
Manager Tools - Hiring
by Michael Auzenne and Mark Horstman
audio

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Part 3 of our guidance on how - and why - to hire "overqualified" candidates.
Manager Tools - Hiring
by Michael Auzenne and Mark Horstman
audio

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This cast continues our guidance on how - and why - to hire "overqualified" candidates.
Manager Tools Hall of Fame Casts
by Michael Auzenne and Mark Horstman
audio

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Explaining your 
Manager Tools - New Managers
by Michael Auzenne and Mark Horstman
audio

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In this cast, we continue our conversation on the origins of the Management Trinity, focusing on One on Ones and Feedback.
Manager Tools - New Managers
by Michael Auzenne and Mark Horstman
audio

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This cast recommends a simple approach to speed up your fitting in to a new organization and role.
Manager Tools - New Managers
by Michael Auzenne and Mark Horstman
audio

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This cast includes Part 2 of our discussion on how to implement the Manager Tools' Management Trinity (One on Ones, Feedback, Coaching - and Delegation!).
Manager Tools - Hiring
by Michael Auzenne and Mark Horstman
audio

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Don't rank candidates as you are interviewing, individually or collectively. It biases the hiring process.
Manager Tools - Hiring
by Michael Auzenne and Mark Horstman
audio

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The conclusion of our recommendations for how to set up the order of interviews you conduct for a day of in-person interviews of a candidate.
Manager Tools - Hiring
by Michael Auzenne and Mark Horstman
audio

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If you've ever scrambled around at the last minute to prepare to interview someone, and then not felt good about the results, you're like a lot of other managers we know. For some reason, even though we have all been frustrated at times by team members who aren't as good as we want them to be, we STILL under-invest in the process which could improve the quality of our team -- recruiting.
Manager Tools - Hiring
by Michael Auzenne and Mark Horstman
audio

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This guidance describes the first meeting a manager ought to have with a new team member.
Manager Tools - Hiring
by Michael Auzenne and Mark Horstman
audio

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Part 2 of our guidance on how to scan a resume to decide whether or not to phone screen a job candidate.
Manager Tools - Hiring
by Michael Auzenne and Mark Horstman
audio

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This guidance recommends the best way to take notes during interviews.
Manager Tools - Presentations
by Michael Auzenne and Mark Horstman
audio

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This cast describes how to think about being persuasive in a presentation.
Manager Tools - Presentations
by Michael Auzenne and Mark Horstman
audio

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Part 2 of our guidance on the foundations of presentation mastery.
Manager Tools - One on Ones
by Michael Auzenne and Mark Horstman
audio

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Part 1 of our guidance on how to transition from talking about ideas and plans and projects in a general way to talking about the specifics of getting the work done.
Manager Tools - One on Ones
by Michael Auzenne and Mark Horstman
audio

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This guidance addresses how personal One on Ones ought to be - should they be all about family and personal stuff, or just about work?
Manager Tools - Politics
by Michael Auzenne and Mark Horstman
audio

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Our guidance on ethical behavior. Although this show was originally recorded as a Career Tools cast, we've included it for free for our Manager Tools listeners and Licensees given the underlying assumption of ethical behavior in all our recommendations.
Manager Tools - One on Ones
by Michael Auzenne and Mark Horstman
audio

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Some directs will tell you they don't have time for One on Ones.  They're wrong, for all kinds of reasons.  Here's what to say to get them over the hump.
Manager Tools - One on Ones
by Michael Auzenne and Mark Horstman
audio

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Mark and Mike conclude their discussion on the single most effective management tool available today - the weekly One-on-One.
Manager Tools - One on Ones
by Michael Auzenne and Mark Horstman
audio

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This guidance tells you how to do One on Ones with your directs who work a different shift than you do.
Manager Tools - One on Ones
by Michael Auzenne and Mark Horstman
audio

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Introduction to the Manager Tools One On Ones feed.
Manager Tools - Project Management
by Michael Auzenne and Mark Horstman
audio

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This guidance describes how to have project statuses reported and discussed.
Career Tools Basics
by Michael Auzenne and Mark Horstman
audio

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Part 4 of our series on Horstman's Law of Project Management.